Incidents reported on status page for ER Tracker https://status.ertracker.io/ en https://status.ertracker.io/incident/778274 Tue, 02 Dec 2025 15:33:40 -0000 https://status.ertracker.io/incident/778274#7b8a8d334b7e5deab8be70479b853f50ff5bfc70ad77a0ed9af68ca0f9bd4d79 Nova recovered. https://status.ertracker.io/incident/778274 Tue, 02 Dec 2025 14:54:04 -0000 https://status.ertracker.io/incident/778274#75385b8503728564cd586ce61f4e4e14a5d899b2f119c360a6a651a278db1676 Nova went down. https://status.ertracker.io/incident/771222 Tue, 25 Nov 2025 15:00:00 -0000 https://status.ertracker.io/incident/771222#75fd8fd216e88e80c3af29fe7cd6ce4f2dae72b6f8d2c60fd5c0b57181270cab Maintenance completed https://status.ertracker.io/incident/771222 Thu, 20 Nov 2025 22:30:00 -0000 https://status.ertracker.io/incident/771222#edfc60bdab9bf2446b2901960382afcf86767e9010cb8afef353da8633873bed We’re upgrading Nova! Nova is getting a major overhaul to make your experience smoother, faster, and more reliable. We’re introducing a completely refreshed login system designed to reduce friction, improve stability, and give you a more seamless sign-in experience. Alongside this, we’re rolling out enhanced eligibility checks to ensure everything loads accurately and securely in the background. You’ll also notice a real boost in performance. Nova is moving to a more powerful infrastructure, giving it the speed and capacity it needs as we continue to grow. More updates will follow soon — thank you for your patience while we make Nova even better. https://status.ertracker.io/incident/771222 Thu, 20 Nov 2025 22:30:00 -0000 https://status.ertracker.io/incident/771222#edfc60bdab9bf2446b2901960382afcf86767e9010cb8afef353da8633873bed We’re upgrading Nova! Nova is getting a major overhaul to make your experience smoother, faster, and more reliable. We’re introducing a completely refreshed login system designed to reduce friction, improve stability, and give you a more seamless sign-in experience. Alongside this, we’re rolling out enhanced eligibility checks to ensure everything loads accurately and securely in the background. You’ll also notice a real boost in performance. Nova is moving to a more powerful infrastructure, giving it the speed and capacity it needs as we continue to grow. More updates will follow soon — thank you for your patience while we make Nova even better. https://status.ertracker.io/incident/771222 Thu, 20 Nov 2025 22:30:00 -0000 https://status.ertracker.io/incident/771222#edfc60bdab9bf2446b2901960382afcf86767e9010cb8afef353da8633873bed We’re upgrading Nova! Nova is getting a major overhaul to make your experience smoother, faster, and more reliable. We’re introducing a completely refreshed login system designed to reduce friction, improve stability, and give you a more seamless sign-in experience. Alongside this, we’re rolling out enhanced eligibility checks to ensure everything loads accurately and securely in the background. You’ll also notice a real boost in performance. Nova is moving to a more powerful infrastructure, giving it the speed and capacity it needs as we continue to grow. More updates will follow soon — thank you for your patience while we make Nova even better. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 17:33:00 -0000 https://status.ertracker.io/incident/769035#763648fa92c9ccaf4f5fd950a2d7966e64d7bfab7b1f6ec187c7eece03119131 All services have been restored to usual standards. We apologise for any inconvenience. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 17:33:00 -0000 https://status.ertracker.io/incident/769035#763648fa92c9ccaf4f5fd950a2d7966e64d7bfab7b1f6ec187c7eece03119131 All services have been restored to usual standards. We apologise for any inconvenience. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 17:33:00 -0000 https://status.ertracker.io/incident/769035#763648fa92c9ccaf4f5fd950a2d7966e64d7bfab7b1f6ec187c7eece03119131 All services have been restored to usual standards. We apologise for any inconvenience. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 14:42:00 -0000 https://status.ertracker.io/incident/769035#5974c2a467cfce3dfe7f8ea46d61cf4cb44d43223a42309308672ea827e21af3 Services are coming back online, but some users may still experience issues or degraded performance whilst they fully recover https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 14:42:00 -0000 https://status.ertracker.io/incident/769035#5974c2a467cfce3dfe7f8ea46d61cf4cb44d43223a42309308672ea827e21af3 Services are coming back online, but some users may still experience issues or degraded performance whilst they fully recover https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 14:42:00 -0000 https://status.ertracker.io/incident/769035#5974c2a467cfce3dfe7f8ea46d61cf4cb44d43223a42309308672ea827e21af3 Services are coming back online, but some users may still experience issues or degraded performance whilst they fully recover https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:36:00 -0000 https://status.ertracker.io/incident/769035#857e5ebfd967a4378609b47bce65083240391b1dd9e2b7745e4e9fca5103044a We are working with our provider to try and resolve this as soon as possible. The outage has now meant our support team are not able to access our support system and therefore, currently unable to respond to customer emails. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:36:00 -0000 https://status.ertracker.io/incident/769035#857e5ebfd967a4378609b47bce65083240391b1dd9e2b7745e4e9fca5103044a We are working with our provider to try and resolve this as soon as possible. The outage has now meant our support team are not able to access our support system and therefore, currently unable to respond to customer emails. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:36:00 -0000 https://status.ertracker.io/incident/769035#857e5ebfd967a4378609b47bce65083240391b1dd9e2b7745e4e9fca5103044a We are working with our provider to try and resolve this as soon as possible. The outage has now meant our support team are not able to access our support system and therefore, currently unable to respond to customer emails. https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:26:00 -0000 https://status.ertracker.io/incident/769035#ca0a9e057f6e7272123df58eeaa322a87a20ee0c72a4f9ac3f22217969fa8f2f One of our providers, Cloudflare is experiencing a global outage impacting millions of website, unfortunately ER Tracker is impacted and our services are currently unavailable https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:26:00 -0000 https://status.ertracker.io/incident/769035#ca0a9e057f6e7272123df58eeaa322a87a20ee0c72a4f9ac3f22217969fa8f2f One of our providers, Cloudflare is experiencing a global outage impacting millions of website, unfortunately ER Tracker is impacted and our services are currently unavailable https://status.ertracker.io/incident/769035 Tue, 18 Nov 2025 13:26:00 -0000 https://status.ertracker.io/incident/769035#ca0a9e057f6e7272123df58eeaa322a87a20ee0c72a4f9ac3f22217969fa8f2f One of our providers, Cloudflare is experiencing a global outage impacting millions of website, unfortunately ER Tracker is impacted and our services are currently unavailable https://status.ertracker.io/incident/753860 Wed, 29 Oct 2025 18:20:00 -0000 https://status.ertracker.io/incident/753860#a0c6f866e2024b425e3ce3143e50bb9e026e50db5ca037fbea018c2fb86d1263 We’ve resolved this issue. https://status.ertracker.io/incident/753860 Wed, 29 Oct 2025 16:08:00 -0000 https://status.ertracker.io/incident/753860#8d698b67fc2d21c7d276a09108ec9722ab7396c106b9ced0c4c053b06bd3d530 We're aware of an issue where email sending to help@ertracker.io are not being received. Customers are advised to login to the portal - help.ertracker.io to reply to their requests. https://status.ertracker.io/incident/753697 Wed, 29 Oct 2025 12:45:00 -0000 https://status.ertracker.io/incident/753697#b79c563c88016436f53da33311e397b078be8cf170e727b37746cf91805d3047 We have solved this issue. https://status.ertracker.io/incident/753697 Wed, 29 Oct 2025 12:39:00 -0000 https://status.ertracker.io/incident/753697#e0da32a2341c8cb6cab05fcb5784385891ce7b82085270bacd0a20a272a50004 We're aware of an issue where some users are stuck on read only versions. We are looking into this. https://status.ertracker.io/incident/751351 Sun, 26 Oct 2025 04:56:00 -0000 https://status.ertracker.io/incident/751351#ac47aac1fab40478c53a5d4813e0620e549ab5554a00a621ac256154e594d890 We have implemented a fix and it should be working now, thanks for your patience. https://status.ertracker.io/incident/751351 Sat, 25 Oct 2025 22:14:00 -0000 https://status.ertracker.io/incident/751351#63ff07c8aa039a521212596926463416ece5ebe585f8e1aa07e332d91396a258 We’re aware of an issue where users cannot login with a passkey. For those with enhanced data protection turned on, this means users cannot login. https://status.ertracker.io/incident/737013 Fri, 03 Oct 2025 13:47:00 -0000 https://status.ertracker.io/incident/737013#9d2bd2270c7cc0f5db595cfef9a0dd24b4b45737f48a9cafd3abe5977244b981 We have implemented a fix, apologies for any inconvenience! https://status.ertracker.io/incident/737013 Fri, 03 Oct 2025 13:43:00 -0000 https://status.ertracker.io/incident/737013#dd6ca3dc8095e013625f8f32c7258846a45657853acad2cf0390df147d141ac1 We are aware of an outage on the platform and we are looking into it.