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Downtime

Web Application Firewall Performance Issues

Nov 18 at 01:26pm GMT
Affected services
ER Tracker Website
Help Systems
EU1

Resolved
Nov 18 at 05:33pm GMT

All services have been restored to usual standards. We apologise for any inconvenience.

Updated
Nov 18 at 02:42pm GMT

Services are coming back online, but some users may still experience issues or degraded performance whilst they fully recover

Updated
Nov 18 at 01:36pm GMT

We are working with our provider to try and resolve this as soon as possible. The outage has now meant our support team are not able to access our support system and therefore, currently unable to respond to customer emails.

Created
Nov 18 at 01:26pm GMT

One of our providers, Cloudflare is experiencing a global outage impacting millions of website, unfortunately ER Tracker is impacted and our services are currently unavailable